Terms and Conditions


Please read these terms and conditions carefully before using this Website. By accessing or using our Website, you agree to be legally bound by these terms and conditions as they may be modified and posted on our Website from time to time. If you have any other queries on how to use this site, please email us at info@releafofficial.comwith a brief outline of your enquiry. Details of procedures, products, services, prices, payment and delivery are displayed on our Website. If you choose to place an order, you will be given clear instructions on how to navigate our simple online order process and you will be required to provide us with your accurate personal details. Please: 1. Read through these terms and conditions carefully before using this Website. 2. Print a copy for future reference. 3. Read our Privacy Policy section regarding your personal information. If you have a comment, concern or complaint about a product or service you have purchased from us, please contact us via email at info@releafofficial.com or by post to 106 Deepdale Drive, Rainhill, Merseyside, L35 4QJ


We reserve the right to change any services, product prices, prod-uct specifications and availability at any time. All prices and descrip-tions supersede all previous publications. All product descriptions are approximate. Every effort is made to keep information regardingstock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be avail-able. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and condi-tions of business and the remainder of the provision in question will not be affected. This Website, any content contained herein and any contract brought into being as a result of usage of this Website are governed by and construed in accordance with law of the juris-diction specified in the clause below and the parties to any such contract agree to submit to the exclusive jurisdiction of the courts asspecified. All contracts are concluded in English. These terms and conditions do not affect your statutory rights


‘Conditions’ means these terms and conditions. ‘We/us/our’ means WINCHESTER MD LIMITED ‘Website’ means the Website located at www.releafofficial.com/or any subsequent URL which may re-place it or sit alongside it. ‘United Kingdom’ means England, Wales,Scotland, Northern Ireland and the Channel Islands. ‘You/your’ means a user of the Website. ‘Working days’ mean Monday to Fri-day (excluding public holidays in the United Kingdom).


Orders will only be accepted from persons over the age of 18. Or-ders may be accepted from persons resident outside the United Kingdom. All orders are subject to acceptance and availability. If any goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available from stock or to cancel your order. It is your responsibility to provideus with a valid email address so that we can contact you if neces-sary. Any orders placed by you will be treated as an offer to pur-chase the goods or services from us and we have the right to reject such offers at any time prior to acceptance. You shall be responsi-ble for ensuring the accuracy of the details provided on the order form and we will not accept an order unless all details requested on the order form have been entered correctly. You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to pur-chase goods or services advertised on the Website. The conclusionof a contract between you and us will take place when we accept your order by (i) debiting your credit or debit card, or (ii) despatch-ing goods to you/making goods available for download by you or commencing the services, whichever is the earlier. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Each item or service purchased is sold subject to additional specific termsand conditions relating to that item or service including, without limi-tation, terms and conditions concerning estimated delivery times and any warranties. Please ensure that you read such additional terms. We are entitled to refuse any order placed by you and will not be required to provide an explanation.

Orders can be cancelled without charge as long as instructions are received at least 2 hours before the cutoff for post. No cancellation can be acceptedafter this deadline.


Customers are offered one or more of the following shipping op-tions:

  • Royal Mail Signed For – Normally 1- 4 business days from date of postage
  • Royal Mail Special Delivery (Mon-Fri) delivery 1 day from date of postage
  • Royal Mail (Mon-Sat) – Delivers next day on Saturday (in-tended for orders being posted on a Friday)
  • Private Courier – Depending on the delivery location, delivers 1 or 2 days from date of postage

Fulfilment is from Monday to Friday (inclusive) via Royal Mail Recorded Delivery or courier service, all goods will require a signa-ture upon delivery. Where customers specifically request to be able to select for parcels to be deliveredwithout a signature, the cus-tomer accepts full responsibility in case the parcel/product is dam-aged, lost or stolen. Please contact us by email to info@releafofficial.com if your deliv-ery does not arrive within the expected time period.

Orders must be placed before the cut off (found on the checkout page) to be guaranteed for same day dispatch. While ReLeaf Offi-cial will try to fulfil as many orders as possible, where orders are placed after the cut-off, we reserve the right to process them the fol-lowing working day.

Where courier parcels cannot be delivered because of incorrect ad-dress or failed delivery due to customer not present, the courier will charge £5 to return the product to base. If customer wishes to have the parcel re-sent, the return cost as well as the new postage cost will become payable. If customer requests a refund instead of re-delivery, a refund is issued minus the cost of delivery and the cost of return.


All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto thesystem. Prices quoted are for delivery (in the case of goods) and for performance (in the case of services) in the United Kingdom unless otherwise specified. Prices are in British Pounds Sterling unless otherwise specified.

In the unlikely event that the price or description of an item or ser-vice has been incorrectly advertised, we may contact you by email to ask whether you wish to proceed with your order with the correct price or description. If you are not happy to proceed, or we are un-able to obtain your instructions, we may cancel the order. Unless we have already despatched or commenced performance of your order, we will not be obliged to supply products or provide services at the incorrect price or based on an incorrect description. Payment can be made by any major credit or debit card (issued by a regu-lated European financial institution) or through bank transfer as ex-plained on the checkout page. We are unable to process payments from American Express cards or PayPal. Payment will be debited and cleared from your account before the despatch of your goods. By placing an order, you, the buyer, consent to payment being charged to your debit/credit card account or electronic payment transaction deposited from your bank. Title to the goods will pass toyou, the buyer, on delivery of the goods. We will issue you with an electronic receipt to your email address once the goods have been despatched. When you pay for your order by credit or debit card, we use a payment gateway who carry out checks or ‘authorisations’with the card issuer for security reasons.


To be eligible to purchase goods or services on this Website and lawfully enter into and form contracts on this Website, you must, if an individual, be 18 years of age or over; and register your real name, address, phone number, email address and any other detailsrequested. If you are under 18, please ask an adult to contract on your behalf. By offering to purchase goods and services, you repre-sent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain infor-mation from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, tovalidate your credit card, to obtain an initial credit card authorisationand to authorise individual purchase transactions.


Please check that your order is correct upon receipt.

Under the Consumer Contract Regulations, you have up to 14 days from the day you receive your goods to return and cancel your purchase. If you wish to cancel, you must inform us of this decision by email to info@releafofficial.comwith your order reference number and intention to cancel. We can only accept returned items that are in resalable condition i.e. unopened, sealed and in their original packaging. You are responsible for the cost of returning the items. We will then provide a refund to your original method of payment within 14 days of receiving the item(s). We advise that you obtain a proof of postage when you return the item.

In the unlikely event that you receive a product with a manufactur ing fault, or a damaged or incorrect product, please contact us as soon as possible on info@releafofficial.com attaching photos of the items where possible, and letting us know your order reference number. We aim to respond to messages within 24 hours. Please note that some investigations can take longer.

In case an incorrect product has been received, the customer must refrain from opening the packaging and should contact ReLeaf Offi cial via email as soon as possible to arrange a replacement or alter native compensation. ReLeaf Official has the right to request the in correct item back and any item that is opened is deemed to be ac ceptance of that product. Where a manufacturing fault has been confirmed we will provide a replacement, store credit or refund within 10 days and postage costs will also be refunded on submission of proof of cost of postage.

All returns items must be sent to us using tracked (and we recom mend insured) mail.

Where the product has had to be shipped from overseas, we cannot offer refund on import duties.

If a returned item is found not to be faulty under testing, then you will be required to pay the cost of return postage.


The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowl-edge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licen-sors. You may download or copy the content and other download-able items displayed on the Website subject to the condition that the material may only be used for personal non-commercial pur-poses. Copying or storing the contents of the Website for other thanpersonal use is expressly prohibited. You may retrieve and display the content of the Website on a computer screen, store such con-tent in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content foryour own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not other-wise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. You fur-ther acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, trans-mit, publish, display, distribute, commercially exploit or create deriv-ative works of such material and content. No licence is granted to you in these Conditions to use any trademark of www.releafofficial.-com or its affiliated companies and businesses. Goods and servicessold by us may be subject to copyright, trademark or other intellec-tual property rights in favour of third parties. We acknowledge thoserights.


We attempt to ensure that the information available on the Website at any time is accurate. However, we will not be held liable for any errors or omissions. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these. Products, services, prices and of-fers are only valid at the time they are published on our Website. Allimages should be used only as a guide or representation of the item. All drawings, descriptive matter and specifications of goods and services on the Website are for the sole purpose of giving an approximate description of the goods and services. We may also change, suspend or discontinue any aspect of the Website, includ-ing the availability of any features, information, database or content or restrict access to parts or all of the Website without notice or lia-bility. We reserve the right to: 

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you con- firm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determinewhether the Terms and Conditions have been changed. You may not use the Website for any of the following purposes:
  • disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objection-able material;
  • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise;
  • breaches any relevant laws, regulations or code of practice;
  • gaining unauthorised access to other computer systems;
  • nterfering with any other person’s use or enjoyment of the Website;
  • breaching any laws concerning the use of public telecommuni-cations networks;
  • nterfering or disrupting networks or websites connected to the Website; and
  • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner. We reserve the right to refuse to post material on the Website or to remove material already posted on the Website.


Notwithstanding any other provision in the Terms and Conditions, nothing in these Terms and Conditions will affect or limit your statu-tory rights; or will exclude or limit our liability for death or personal injury resulting from our negligence. The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or en-dorsement made and we make no warranties, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accu-racy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom. You acknowledge that we cannot guarantee and cannot be responsible for the secu-rity or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet. We will use reasonable endeavours to verify the accuracy of any infor-mation on the Website but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the Website or that it will be timely or er-ror-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or materialuploaded or transmitted through the Website and we accept no lia-bility of any kind for any loss or damage from action taken in re-liance on material or information contained on the Website. We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you, the buyer, for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of its obligations in relation to these Terms and Conditions, if the delay or failure was due to any cause beyond our reasonable control. We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for: 11.1. any economic losses (in-cluding without limitation loss of revenues, profits, contracts, business or anticipated savings); or 11.2. any loss of goodwill or reputa-tion; or 11.3. any special or indirect losses suffered or incurred aris-ing out of or in connection with the provision of any matter under theTerms and Conditions. You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harm-less immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you, or any other lia-bilities arising out of your use of this Website or any other person accessing the Website using your Personal Information with your authority. This clause does not affect your statutory rights as a con-sumer, nor does it affect your contract cancellation rights. 


We shall have no liability for delays or failures in delivery or performance resulting from force majeure, including but not limited to,war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions,inability to ship or other causes, beyond our reasonable control.


You warrant that: 13.1. the personal information which you are re quired to provide when you register is true, accurate, current and complete in all respects; 13.2. you are not impersonating any other person or entity and 13.3. you will notify us immediately of any changes to your personal information by emailing or telephoning our customer service representatives.


In order to monitor and improve customer service, we sometimes record telephone calls. You can find full details of our Privacy Policy on the Website.


Except for our affiliates, directors, employees or representatives, a person who is not a party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to en force any term of this agreement but this does not affect any right orremedy of a third party that exists or is available apart from that Act.


To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discre tion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for: 16.1. the privacy practices of such websites; 16.2. the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; or 16.3. the use which others make of these websites or resources, nor for any damage, loss or offence caused or alleged tobe caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.


We can ship overseas subject to extra shipping or postage costs, as well as any additional taxes or expenses incurred due to comply ing with foreign regulatory requirements or laws. You will have an opportunity to cancel your order in case these costs are not satis factory.


The Website is controlled and operated in the United Kingdom. These Terms and Conditions will be governed by the laws of Eng land and Wales and you irrevocably agree to submit to the exclu sive jurisdiction of the courts of England and Wales.

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